Systems Engineer – IT Service Management Full Time NEW

Job Description:

• Should be experienced in day to day IT support with respect to managing endpoints desktops and laptops
• Should have good knowledge in implementation administration of servers
• Knowledge on Active Directory Services DHCP DNS Genesys and AWS
• Basic administration of LAN infrastructure switches firewall routers
• Attend to service requests and incidents Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents
• Handle system and network related issues and handle 1st 2nd level IT incidents and IT service requests
• Candidate should be aware of different tools used for capacity management availability managements
• Experience in Asset management and various IT reports
• Should be flexible ready to work in 24 7 shift timings and coordinate with different teams across geographies

Key Responsibilities:

• Knowledge on Active Directory Services DHCP DNS Genesys and AWS
• Basic administration of LAN infrastructure switches firewall routers
• Attend to service requests and incidents Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents
• Handle system and network related issues and handle 1st 2nd level IT incidents and IT service requests

Preferred Skills:

TIG->Standard TIG