Systems & Web Administrator Full Time NEW

Key Responsibilities

Software & Platform Administration

• Administer, configure, and maintain business software platforms including Zoho suits and other integrated SaaS tools
• Manage user accounts, roles, permissions, and access controls across all platforms
• Set up workflows, automations, custom modules, and integrations within Zoho and other tools
• Monitor platform performance and ensure uptime and data integrity
• Liaise with software vendors for license management, renewals, and escalations
• Bug Fixing & Technical Troubleshooting
• Diagnose and resolve technical errors, bugs, and system failures across software platforms and web properties
• Debug issues in web applications (frontend and backend) and provide timely fixes
• Maintain logs of issues, root cause analyses, and resolution documentation
• Proactively identify vulnerabilities and performance bottlenecks before they impact operations
• Design, develop, and maintain company websites and internal web applications
• Ensure websites are responsive, fast, and cross-browser compatible
• Manage web hosting, domain configurations, SSL certificates, and DNS settings
• Integrate third-party APIs, plugins, and tools into web platforms
• Build and manage integrations between different software platforms using tools like Zapier, Make, or native APIs
• Automate repetitive business processes to improve operational efficiency
• Maintain data flows between CRM, ERP, marketing, and communication tools
• IT Support & Documentation
• Provide Level 1 and Level 2 technical support to internal teams for all software-related issues
• Train staff on new tools, features, and best practices

Required Skills & Qualifications

• Proficiency in Zoho Suite (CRM, Books, Desk, Projects, Analytics, or similar modules) — hands-on experience is mandatory
• Web development skills: HTML, CSS, JavaScript; working knowledge of PHP, Python, or similar
• Familiarity with CMS platforms such as WordPress, Webflow, or similar
• Understanding of databases (MySQL / PostgreSQL) and basic query writing
• Experience with REST APIs and webhook-based integrations
• Knowledge of Git / version control for managing code changes
• Basic understanding of web hosting, cPanel, cloud platforms (AWS / GCP / Azure), and DNS management
• Comfortable reading server logs and using browser developer tools for debugging
• Strong analytical and problem-solving ability and must be able to independently investigate and resolve issues
• Excellent communication skills to coordinate with cross-functional teams
• Ability to manage multiple priorities and work under deadlines
• Detail-oriented with a proactive attitude toward identifying risks
• Self-starter who can work independently with minimal supervision

Educational Qualification

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Relevant certifications (Zoho Certified Administrator, AWS, Google, etc.) will be a strong advantage

Good to Have

• Experience with project management tools (Asana, Jira, Trello, or Zoho Projects)
• Knowledge of email marketing platforms (Mailchimp, Zoho Campaigns)
• Exposure to cybersecurity practices and data protection compliance
• Familiarity with ERP or accounting software integrations
• Basic graphic design or UI design skills (Figma, Canva)

Pay: ₹20,000.00 – ₹33,000.00 per month

Benefits:

• Food provided
• Paid time off

Work Location: In person