Tech Support Associate Full Time NEW

Job Role: Location – Magarpatta, Hadapsur

Provide assistance in installation of other peripherals like printers, scanners, cabling systems like local area network cables, network interface cards, wired switches.

Good knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles

Must have demonstrated technical excellence & extensive experience with PC hardware and software support environments

Experience with TCP/IP & LAN based networking support and troubleshooting from a pc support perspective

Knowledge and experience on Service requests, incident, problem management and change process.

Experienced in repeat call analysis with preventive & corrective actions.

Provide effective troubleshooting and accurate solutions to advanced hardware and software computing problems for Windows, Mac, and mobile devices.

Resolves basic and advanced hardware and software questions, problems and requests in person or remotely

Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile device

Skills and Qualifications:

Min 1+ years of experience is necessary.

Good knowledge on installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)

Must be comfortable with night shift.

Pay: ₹350,000.00 – ₹450,000.00 per year

Work Location: In person