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Tech Support Executive
Company Profile
DPAY CONSULTANCY SERVICES PRIVATE LIMITED is a growing Indian IT and consulting company specializing in ERP solutions, payroll systems, AI automation, software development, and enterprise consulting services. Our mission is to help businesses achieve operational excellence through innovative technology solutions and reliable support services.
At DPAY Consultancy Services, we foster a collaborative, learning-driven, and innovation-focused work culture where employees are encouraged to develop their technical expertise and contribute to impactful business solutions.
Job Title
Tech Support Executive
Industry
Information Technology & Consulting Services
Employment Type
Full-Time
Location
Karaikal
Salary
Competitive salary
Experience
Relevant experience preferred
Work Mode
WFO- Work From Office (Only)
Role Overview
We are looking for a dedicated and solution-oriented Tech Support Professional to join our team. The ideal candidate will be responsible for providing technical assistance, troubleshooting system and application issues, and ensuring smooth day-to-day IT operations.
This role requires strong analytical skills, technical troubleshooting abilities, and a customer-focused approach to resolving technical concerns efficiently and professionally.
Key Responsibilities
- Provide technical support for hardware, software, applications, and system-related issues.
- Diagnose, troubleshoot, and resolve technical problems efficiently within defined timelines.
- Respond to user queries and provide timely support through remote or onsite assistance.
- Install, configure, and maintain software applications, systems, and related tools.
- Coordinate with internal teams to ensure smooth system functionality and operational continuity.
- Monitor system performance and identify potential technical issues proactively.
- Maintain accurate documentation of issues, resolutions, and technical procedures.
- Ensure high levels of customer, client, and stakeholder satisfaction through effective support.
- Assist in system upgrades, maintenance activities, and troubleshooting processes.
Required Skills & Qualifications
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Computer Applications, or related field
- Diploma or certification in IT Support or System Administration is an added advantage
Technical Skills
- Strong analytical and troubleshooting skills
- Experience in IT Support, Application Support, or ERP Support
- Basic understanding of:
- Hardware and software troubleshooting
- Networking concepts
- System configurations and maintenance
- Good understanding of Windows operating systems and application support
- Ability to diagnose and resolve technical issues efficiently
- Strong communication and interpersonal skills
- Ability to manage multiple tasks in a fast-paced environment
Preferred Qualifications
- Experience with ERP systems such as Microsoft Dynamics AX, D365, or similar platforms
- Familiarity with ticketing and support management tools
- Basic knowledge of databases and server environments
- Experience providing remote and onsite technical support
- Understanding of enterprise application environments and workflows
What We’re Looking For
- Problem-solving mindset with attention to detail
- Strong coordination and teamwork abilities
- Customer-focused and proactive approach
- Ability to work under pressure and meet deadlines
- Eagerness to learn and adapt to new technologies
- Professional attitude with strong accountability
Perks & Benefits
- Competitive salary package
- Opportunity to work with ERP and enterprise-level technologies
- Exposure to AI automation and enterprise consulting projects
- Professional growth and learning opportunities
- Supportive and collaborative team culture
- Hands-on experience with modern IT systems and support environments
- Career advancement opportunities based on performance
- Positive and innovation-driven workplace
Why Join DPAY CONSULTANCY SERVICES PRIVATE LIMITED?
At DPAY CONSULTANCY SERVICES PRIVATE LIMITED, we believe in empowering talent through continuous learning, collaboration, and innovation. You will have the opportunity to work on real-world technology solutions while building a strong career in IT support and enterprise consulting services.
