Amazon Returns policies & experience are foundational to Amazon’s e-Commerce and one of the primary reasons why customers love shopping on Amazon. Returns policy communication on the detail page is among the top detail-page features that increases Customer confidence and the Customer Trust Perception Index (CTPI) for purchase decision. This team has revolutionized the returns for customers through simplest possible experience with no need to print label & do packaging and quickest refund time. Providing Great Returns Experience is complex due to negative customer sentiments while returning the product. Our team has been very successful in ensuring the lowest return rates and best in class return experience for Amazon as against other E-commerce competitors.
Below are some of the videos explaining the journey and CX of our team :
The team is expanding its charter and is going to hire 50+ employees in 2022 across all tech roles to define returns & recovery options as a service for its merchant, FBA, bulk and Amazon business customers and to solve hard technical problems related to optimization of reverse supply chain channel. As a member of this team, your mission will be to evolve returns & re-commerce systems as highly modular & customizable multi-tenet platform to enable growth of e-commerce business & volumes and not only reduce cost of reverse supply chain but to even make it profitable business. You will be using wide range of AWS services, Java, object-oriented design patterns, and latest storage, workflow, orchestration and UI technologies to build and deliver software systems that support complex and rapidly evolving re-commerce business requirements.
We are looking for software engineers with 3+ years of solid Software engineering experience involving solving complex problems. They will get to work on some of the key initiatives planned to support our rapid evolution and growth and in the process solve some of the most challenging problems. These engineers will provide the technical leadership to the team, drive best practices, mentor other engineers and drive continuous improvements in engineering excellence.
We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.
Amazon is earth’s most customer-centric company and through WW R&R, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, & ReCommerce team!
Basic Qualifications
Preferred Qualifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – ADCI HYD 13 SEZ
Job ID: A3204826
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