Technical Support Custom Engineering Apps Full Time NEW

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

We are seeking an enthusiastic and well-organized individual to join our Global BTS team. This role focuses on delivering Project Information Management Application services through our in-house tool Endeavour, supporting both internal and external customers on global and local projects. Endeavour provides a single point of access for project data, documents, drawings, data quality reports, CQV forms, and customized data handover datasets.

Key Roles and Responsibilities

• Requirements Gathering Document and manage functional requirements for Endeavour implementation on projects
• Data Integration Collaborate with application administrators to fetch data from multiple sources; develop SQL queries, views, and stored procedures for data extraction
• Data Analysis & Validation Analyze raw data, identify attribute characteristics, and implement consistency checks aligned with project standards
• Project Implementation Configure import gateways, customize data quality reports, data handover reports, and CQV forms.
• Operational Support Monitor daily processes, troubleshoot issues, manage user access, and ensure that Endeavour Projects run smoothly.
• Training & Communication Conduct user training sessions, prepare presentations for project teams and clients.
• Testing & Upgrades Perform UAT and admin testing during software, OS, and database upgrades. Lead the upgrade initiatives
• Continuous Improvement Contribute to standardization and enhancement of implementation techniques
• Global Collaboration Collaborate with BTS teammates, project teams, and IT teammates located in multiple time zones as required.
• Support Other In-House Applications Provide support to other internally developed applications as required.

Here’s what you’ll need

Education

• Degree in Mechanical, Chemical, Electrical, Instrumentation, or Civil Engineering
• Experience 8-10 years of experience including CAD/CAE application implementation/administration, coordination for implementation of multiple CAD/CAE applications for EPC/EPCM projects

Technical Expertise

Type1

• Good understanding of engineering business processes and data integration across disciplines
• Strong knowledge of one to two CAD/CAE apps like P&ID drafting app or 3D modeling applications like SPID, S3D, E3D, Plant 3D, SPI, and familiar / intermediate skill level with AutoCAD, MicroStation, and other CAD/CAE applications. o familiar / intermediate skills in writing SQL queries, creating views in MSSQL or/and Oracle. Intermediate skills in MS Excel

Or Type 2

• Proficient in writing SQL queries, creating views, stored procedures, in MSSQL or / and Oracle
• Familiar with CAD / CAE applications o Familiar with engineering business processes and data integration across disciplines
• Intermediate skills in MS Excel

Additional Skills

• Ability to lead software and OS upgrade initiatives associated with Endeavour software components and Servers. o Ability to develop job notes, training guides for Endeavour Application. o Excellent organizational, analytical, and communication skills. o Ability to work independently and in a team environment.

At Jacobs we value people. Having the right balance of belonging, career and lifestyle enables us to consistently deliver and exceed clients’ expectations.

Working alongside industry leaders, you will have the opportunity to develop your career working on key projects in an environment which encourages collaboration, knowledge sharing and innovation. To support your professional growth, Jacobs flexible working arrangements, extended leave options and a host of social, health and wellbeing events and initiatives will underpin our commitment to you.

At Jacobs it’s all about what you do, not where you are, which counts!

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.