Technical Support Engineer -Pune Full Time NEW

DESIRED CANDIDATE PROFILE

Hindi/ Marathi ( any one Language must be Mother tongue)

• Preferred Male/Female Candidates

• BCA / BSc, CCNA/CCNP, Diploma or BE/Btech candidates preferred.

• Candidates with Electronics/ Networking Knowledge can also apply.

ROLES AND RESPONSIBILITIES

• Taking ownership of customer issues reported and seeing problems through to resolution

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal team

• Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.