Technical Support Engineer(Freshers) Full Time

About the Role
Lenovo India Pvt. Ltd. is looking for a polite, professional, and customer-focused Technical Support Representative to join our contact center operations. The role involves providing end-to-end technical assistance, resolving customer issues, and ensuring a seamless customer experience across phone, email, and chat support.

Key Responsibilities

Respond promptly and professionally to customer queries via phone, email, and chat

Identify customer needs, research issues, and provide accurate solutions or alternatives

Diagnose and troubleshoot technical issues related to Lenovo products, Windows OS, and applications

Provide step-by-step guidance to customers for issue resolution

Educate users on product features, platform functionality, and best practices

Maintain detailed records of customer interactions in CRM systems

Follow SOPs and escalate unresolved issues to internal teams when required

Collaborate with internal teams to ensure faster issue resolution

Capture customer feedback and share insights for continuous improvement

Participate in training programs to enhance product and technical knowledge

Adhere to all company policies and procedures

Eligibility & Requirements
Must Have

Fluency in spoken & written English

Fluency in spoken Hindi (mandatory)

Knowledge of Basic PC Hardware & Windows OS

Typing speed of ≥30 WPM with ≥98% accuracy
Should Have

Strong problem-solving and customer-handling skills

Good reading, comprehension, and communication skills

Basic understanding of PC working principles

Good to Have

Knowledge of Lenovo products and call center processes

Windows 10/11 installation & troubleshooting

Driver installation and application troubleshooting

Hardware certifications (added advantage)

Basic sales support / upselling knowledge

Skills Assessed

Communication (Reading, Speaking, Listening)

Technical knowledge (Products, Windows OS, Call Center basics)

Typing skills (Online Typing Test)

Interview & Assessment evaluations

Interested candidates kindly share your updated resume to jishnu.s@joulestowatts.co