Technical Support Executive (Software) Full Time NEW

Job Title: Technical Support Executive (Software)

Location: Kannur, Kerala
Experience: 0–2 Years

Job Summary:

Inexoft Technologies is seeking a proactive and detail-oriented Technical Support Executive to provide software support and assist clients in resolving technical issues. This role offers hands-on exposure to real-time projects and direct client interaction.

Key Responsibilities:

• Provide technical support and ensure prompt resolution of client issues
• Act as the primary point of contact via phone, email, and remote support tools
• Coordinate with Development, QA, and internal Support teams
• Manage and track support tickets with proper documentation
• Troubleshoot issues and escalate complex cases when required
• Ensure timely resolution and maintain high levels of client satisfaction
• Assist in project coordination and delivery processes
• Provide onsite client support when required

Eligibility Criteria:

• B.Com / M.Com / BCA / MCA / B.Sc (Computer Science)
• 0–2 years of experience in software or technical support
• Freshers with strong technical aptitude are encouraged to apply

Required Skills:

• Good communication and client-handling skills
• Strong problem-solving ability
• Basic understanding of software applications
• Willingness to travel for onsite support
• Good coordination and time management skills

Preferred Skills:

• Experience in ERP or accounting software
• Basic knowledge of SQL and databases

Job Types: Full-time, Permanent

Pay: ₹15,000.00 – ₹25,000.00 per month

Work Location: In person