Transition Head – Business Process Full Time NEW

Job Descriptions – Head of Transition

·       15+ years of experience in Logistics / Supply Chain / BPO / KPO environment with strong exposure to transitions, migrations, or process centralization

·       Drive execution of logistics transitions from global agencies into GBS by ensuring accurate opportunity assessment, structured process design, and seamless implementation within agreed timelines and targets.

·       Strong understanding of logistics domains (Air & Ocean, Ground, Contract Logistics, FVL preferred)

·       Experience in transition lifecycle including assessment, design, migration, and stabilization

·       Strong stakeholder management across global and regional teams

·       Ability to drive structured workshops and validate business requirements

·       Understanding of GBS operating models and process centralization

·       Drive execution of the agreed transition strategy across logistics products (Air & Ocean, Ground, Rail, Contract Logistics, FVL)

·       Deliver transition pipeline in line with defined headcount, timeline, and scope targets

·       Ensure accurate Opportunity Assessment through structured Process Design workshops with business stakeholders

·       Validate scope, volumes, dependencies, and feasibility prior to transition sign-off

·       Ensure readiness for implementation through robust planning and governance

·       Drive adherence to defined transition framework and methodology across all programs

·       Ensure effective knowledge transfer, migration planning, and go-live execution

·       Monitor transition progress and ensure timely delivery within agreed milestones

·       Identify and escalate risks, dependencies, and gaps impacting transition timelines

·       Drive stakeholder alignment across Global, Regional, and Station teams to secure transition approvals

·       Push for increased GBS penetration across logistics processes by leveraging GBS capabilities and scale

·       Ensure optimal utilization of transition resources across pipeline delivery

·       Maintain visibility on transition pipeline, progress, and delivery status through structured reporting

·       Guide and support the transition team to ensure consistency in execution and methodology adherence.