Unified Communication Engineer Full Time

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Strong expertise in Microsoft Teams Voice, SBC management, SIP call flow troubleshooting, and PowerShell automation.
• Manage and support Microsoft Teams Phone, Direct Routing, Call Queues, Auto Attendants.
• Configure and troubleshoot SBCs (AudioCodes/Ribbon) and SIP trunks.
• Perform SIP log analysis, resolve one-way audio, call failures, and QoS issues.
• Knowledge in Power Automate, Microsoft 365, Azure AD
• Develop and maintain PowerShell scripts for provisioning and reporting.
• Knowledge in ITIL processes incident, change, problem management.

Your Profile

• 4+ years of experience in Unified Communications/Teams Voice.
• Strong experience in SIP/SDP/RTP, SBC routing, certificates, Teams admin.
• Hands-on PowerShell scripting & automation experience.
• Good understanding of Microsoft 365, Azure AD fundamentals.

What Will You Love Working At Capgemini

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com