Log In
Sign Up
Full job description
Job Title: US Banking Customer Support Executive (Voice Process | Pune)Job Summary
We are hiring experienced professionals for a US banking customer support role. The position involves handling inbound customer queries related to banking services, transactions, and digital banking platforms.
Key Responsibilities
- Handle inbound calls related to bank accounts, transactions, and digital banking applications
- Assist customers with login issues, payments, and account-related queries
- Provide accurate information and resolve issues within defined SLAs
- Troubleshoot basic banking application issues and escalate when required
- Maintain proper documentation of all interactions in CRM systems
- Ensure end-to-end resolution and follow-ups
- Adhere to data security, compliance, and confidentiality standards
Eligibility Criteria (Mandatory)
- Minimum 2+ years of experience in Banking Customer Service (BFSI) or International BPO – Banking Process
- Experience in voice support for banking clients
- Good communication and customer-handling skills
- Familiarity with CRM tools and ticketing systems
- Basic understanding of internet banking / digital banking platforms
Job Type: Full-time
Pay: ₹40,000.00 – ₹75,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Experience:
- US Banking: 2 years (Required)
- Inbound Customer Service: 4 years (Required)
Work Location: In person