Voice & Non-Voice Customer Support Executive in Delhi, Bangalore, Bangalore, Noida, Ghaziabad, Pune, Hyderabad (Hybrid) Full Time

As a voice & non-voice customer support executive at Spinfluence Technology, you will have the exciting opportunity to interact with our diverse customer base and provide exceptional support in both Hindi and English. Your computer skills will also play a vital role in ensuring seamless communication and resolution of customer queries.

Key Responsibilities

• Responding to customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolving customer complaints and escalating issues as needed to ensure customer satisfaction.
• Providing technical support and troubleshooting assistance for our products and services.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Collaborating with cross-functional teams to improve customer support processes and procedures.
• Identifying and implementing opportunities for upselling and cross-selling products to customers.
• Staying up to date on industry trends and product knowledge to better assist customers.

If you are a proactive and customer-focused individual with strong communication skills and a passion for technology, we would love to have you on our team at Spinfluence Technology. Apply now to join a dynamic and innovative company that is committed to delivering exceptional customer experiences.

About Company: Spinfluence Technology delivers innovative IT consulting services in Sitecore, .NET, Oracle, and SAP to help businesses transform, scale, and thrive in the digital era. We specialize in providing end-to-end IT consulting services tailored to your unique business needs. With expertise in Sitecore for personalized digital experiences, .NET for scalable application development, Oracle for robust database solutions, and SAP for seamless enterprise integration, we empower businesses to achieve their goals efficiently and effectively. Our team of certified professionals is dedicated to delivering innovative, future-ready solutions that drive growth, enhance productivity, and ensure long-term success.