Technical Support Engineer (OnSite Support) Full Time

We are hiring! 🌱

Joining : Immediate to 15 days

Check out this job at Myplan8®️: Technical Support Engineer ( Onsite )

📑Send your resume at:

✉️ techlead@myplan8.earth / pm@myplan8.earth

Technical Support Engineer

📍 Location: Navi-Mumbai (Client-Side Role)

🕒 Experience: 1+ Year

🎓 Qualification: Bachelor’s in Computer Science / IT or equivalent

🔁 Shift: Rotational(Evening and Night Shift)

Job Summary:-

We are seeking a Technical Support Engineer to monitor and support Docker-based applications, APIs, databases, and caching systems in an enterprise client environment. The role involves troubleshooting, proactive monitoring, and coordination with DevOps, Engineering, and Client Operations teams.

Mandatory Skills : Docker, Linux, MongoDB.

Key Responsibilities:-

Monitor and troubleshoot Docker containers (crashes, logs, CPU/memory, auto-restart).

Ensure availability and performance of APIs; investigate timeout issues.

Perform API testing using Postman/curl and validate data ingestion and calculations.

Monitor MongoDB (replica sets, backups, performance) and Redis (TTL, memory, cache invalidation).

Respond to client solution queries and coordinate with internal teams for issue resolution.

Support Linux systems (logs, processes, cron jobs).

Coordinate with client infrastructure teams for server provisioning.

Follow security, access control, and incident management SOPs.

Required Skills:-

Strong hands-on experience with Docker and container monitoring.

Linux system administration (RHEL preferred).

Basic scripting knowledge (Bash/Python).

Experience with MongoDB and Redis.

API monitoring, testing, and debugging skills.

Understanding of networking, firewall rules, and private IP environments.

Familiarity with Git and rollback procedures.

Preferred:-

Experience in regulated or enterprise environments.

• Exposure to high-availability systems and incident response.
• Exposure to high-availability systems and incident response