Senior Manager – Investments ( Middle Office Operations – IBOR ) Full Time

We are seeking a talented individual to join our Investments team at Mercer, a Marsh Business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office

Senior Manager – Investments ( Middle Office Operations – IBOR )

Step into a new function and become an integral part of Mercer’s exciting evolution as we transform our business model. In the Investment Middle Office Services Operation role, you will drive innovation and collaboration at the core of our investment operations. This is your chance to contribute to a forward-thinking team dedicated to enhancing transaction accuracy, data integrity, and client satisfaction through advanced technology and streamlined processes. Join us to play a vital role in shaping the future of Mercer’s services, while accelerating your professional growth in a dynamic, innovative, and growth-focused environment.

As an Investment Middle Office Operations – IBOR you will manage all stages of the investment lifecycle involved in producing our Investment Book of Record (IBOR). The IBOR delivers a single, accurate view of investment portfolios, serving as the foundation for various dynamic position views used by front-office teams. Your primary responsibility will be to ensure the accurate and timely delivery of the IBOR, providing exceptional service to the business. Additionally, you will collaborate closely with internal teams, external service providers, and Sub-Investment Managers to promptly resolve any issues and maintain client satisfaction.

We will count on you to:

• Monitor daily IBOR output delivered by an external service provide
• Provide support as the primary lead / first level escalation contact for resolution of exceptions in IBOR operations.
• Validate positions, trades, valuations and pricing to ensure completeness, accuracy and timeliness
• Review exception reports and investigate discrepancies between IBOR vs external custodian records vs internal source systems
• Identify & resolve the primary reasons for day-over-day position or market value movements.
• Validate projected vs actual cashflows and escalate significant variances to external service provide and internal teams
• Provide ownership and/or oversight of the various components of the daily operational activities essential to the validation of data sets within the IBOR
• Works with regional operations team to ensure timely, accurate delivery and seamless integration within a ‘follow the sun’ model
• Create and maintains robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles
• Seeks opportunities and takes ownership of initiatives to improve service levels and improved efficiency metrics
• Builds solid and interactive internal relationships with our global operations, client, investment, data, technology teams and external service provider to manage the entire IBOR service delivery.

What you will need to have:

• 12+ Years of relevant experience
• Previous Funds & Asset Management experience within a leading Administrator and/or Fund Manager.
• Detailed knowledge of Fund vehicles (Public & Private Funds), Equity securities, Fixed Income securities, OTC instruments / Exchange Traded Derivatives other financial instruments
• Experience of Investment Operations (Trades, Cash and Reconciliations)
• Experience of Reconciliations and transaction lifecycle management
• Excellent problem-solving skills to identify, understand and address operational and technical issues
• Assist in testing when required and prepare findings for sign off
• Be responsible for reviewing/signing of (Maker/Checker) daily BAU activity
• Ability to manage team mailboxes and be comfortable in providing timely responses

What makes you stand out.

• Exceptional interpersonal and communication skills with a proven history of cultivating successful relationships with internal and external stakeholders.
• Ability to be flexible, follow and meet tight deadlines, organise and prioritise work and meet the clients expectations
• Positive can-do attitude essential with ability to learn quickly

Why join our team:

• Your contributions will impact strategic decision-making and business performance.
• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 92,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person