Email Support Executive – United States Full Time NEW

Company Description

Sunlightsol Technologies, established in 2016, specializes in delivering full-cycle technology and support solutions to empower businesses globally. With expertise in Software Development, Web & App Development, and scalable Customer Support & BPO services, we provide end-to-end operational and digital innovation solutions. Our team of 60+ experts operates across India, the US, UK, Canada, and Australia, ensuring 24/7 support and agile service delivery. Sunlightsol is committed to helping businesses thrive by offering reliable, efficient, and scalable solutions tailored to meet competitive market demands.

Role Description

We are seeking a highly motivated individual to join our team as an Email Support Executive. This is a full-time remote role, where you will provide exceptional email-based support to clients, address their inquiries, and resolve issues in a timely, professional manner. Responsibilities include responding promptly to customer emails, maintaining accurate records, troubleshooting issues, and ensuring customer satisfaction by adhering to service standards.

Qualifications

• Strong Administrative Assistance and Executive Administrative Assistance skills to manage customer inquiries effectively and update necessary records accurately.
• Excellent Communication and Phone Etiquette to handle client correspondence in a professional and clear manner.
• Proficiency in Clerical Skills, including document management and attention to detail.
• Ability to prioritize tasks, multi-task, and meet deadlines in a remote work environment.
• Experience with customer support systems and tools is a plus.
• High school diploma or equivalent; additional certifications in administration or customer service are beneficial.
• Proactive problem-solving skills and a customer-centric mindset.