Customer Success & Operations Manager Full Time NEW

About SkilloVilla:

SkilloVilla is one of India’s fastest-growing EdTech platforms, and as we scale our learner cohorts at speed, delivering exceptional outcomes for every student is non-negotiable. We’re looking for a Customer Success & Operations Manager who thrives in fast-paced, high-ownership environments. If you’ve managed end-to-end program operations, handled tough escalations without breaking a sweat, and know how to keep both learners and stakeholders aligned, this role was made for you.

• Location: JP Nagar, Bengaluru
• On-site (Work From Office)
• Full-time Opportunity
• Experience: 4-5 Years
• Compensation: Fixed CTC – 13 LPA + Performance Based Variables

What you’ll be doing:

• Own end-to-end learner success across onboarding, learning, certification, and placement for assigned cohorts.
• Handle escalations and crisis situations with composure, empathy, and strong resolution skills.
• Plan program timelines, manage cohort capacity, and ensure KPIs for learning and placement are consistently met.
• Build, implement, and maintain SOPs across the full learner lifecycle for consistency and quality.
• Collaborate cross-functionally with curriculum, admissions, student success, and placement teams.
• Track and analyse cohort data — attendance, NPS, assignment completion, placement funnel metrics.
• Partner with hiring companies and placement teams to align on timelines, outcomes, and feedback loops.
• Conduct weekly cohort reviews and present data-driven insights to leadership for continuous improvement.

What we’re looking for:

• 4–5 years in customer support, operations, or program management
• Strong cross-functional stakeholder management skills
• Proven escalation handling and conflict resolution experience
• Advanced MS Excel / Google Sheets for data and reporting
• Background in placement coordination or outcomes-focused program delivery
• EdTech, training, or high-volume cohort model experience preferred
• Strong empathy-driven communication in English and Hindi

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