Part Specialist Full Time NEW

We are looking to hire a Part Specialist to join our Service team. In this role, you will be responsible for field performance of wide-format equipment throughout the product’s lifecycle. Will work closely with Field Engineers and Service Engineering to deliver timely solutions to our customers.

• Work as an escalation focal point for Field Service personnel for part knowledge related to ongoing reliability, repair, and system integration issues.
• Accountable for service development and delivering Quarterly part forecasting updates of new products or previously commercialized machines as member of Product Life Management teams.
• Review Engineering Change Orders for assigned product(s), identifying and completing service tasks and implementing product retrofit plans.
• Maintain Service Field Part Replacement creation, working closely with different business units to ensure setup, stocking levels and delivery dates meet program timelines.
• Develop part related process improvements to reduce ongoing supply cost.
• Identify opportunities for cross platform component overlaps.
• Co-develop and maintain Service Part KPIs.
• Initiatives as directed by Service Engineering Manager, Director or VP of Worldwide Service.

Requirements

• Bachelor’s Degree in Electrical or Mechanical Engineering or equivalent experience
• Strong proficiency in SAP and Agile Product Lifecycle Management tools
• Strong proficiency in MS Office Suite (Excel, Word, Outlook)
• Data-driven analysis, problem-solving and decision making skills
• Product Commercialization / Product Life Management understanding
• Excellent interpersonal, communication and analytical skills