Social Media Escalation Desk Process Full Time NEW

Company Description

iSON Xperiences is at the forefront of the AI revolution, blending advanced technology with human empathy to transform businesses and customer interactions. As pioneers in AI-powered customer engagement, iSON delivers innovative solutions that enhance efficiency and create meaningful connections. Our mission is to empower businesses to scale smarter, optimize operations, and drive seamless experiences. Join a company where the future speaks AI, powered by a perfect synergy of innovation and compassion.

Role Description

This is a full-time on-site role for a Social Media Escalation Desk Process, located in Bengaluru South. The role involves managing and responding to social media inquiries and escalations with a high level of professionalism and empathy. Responsibilities include monitoring social media platforms, creating responses and solutions, collaborating with internal teams, and ensuring timely resolution of customer concerns. The role also requires maintaining brand voice across digital interactions and fostering positive online relationships.

Qualifications

• Skills in Social Media Marketing, Social Media Content Creation, and maintaining a consistent brand voice.
• Knowledge of Digital Marketing and Marketing concepts to effectively engage and communicate with diverse audiences.
• Strong Communication skills with the ability to handle escalations and resolve concerns tactfully and empathetically.
• Proficiency in using social media tools and analytics to monitor and manage online interactions.
• Bachelor’s degree in Marketing, Communications, or a related field is preferred.
• Experience in customer service or social media response management is a plus.
• Ability to work collaboratively in a fast-paced on-site environment in Bengaluru South.