Client Success Manager – Digital Touch & Low Touch Full Time

This role is focused on driving customer success at scale through a digital-first and data-driven engagement model across a diverse portfolio of healthcare clients. You will act as a trusted advisor, ensuring clients achieve value realization, adoption, and long-term satisfaction with technology-enabled solutions. The position combines strategic account management with proactive digital outreach, leveraging insights and success signals to guide client outcomes. You will collaborate closely with cross-functional teams such as Product, Marketing, Support, and Operations to strengthen the overall client experience. A key part of your mission will be to monitor client health, identify risks and growth opportunities, and ensure strong alignment between client goals and solution capabilities. This is a high-impact role within a fast-evolving healthcare technology environment where scalability, precision, and customer value are essential.

Accountabilities

Role

In this role, you will manage a portfolio of healthcare clients through a structured, proactive, and digital-first engagement model, ensuring retention, satisfaction, and growth:

• Serve as the primary point of contact and trusted advisor for a portfolio of small to mid-market healthcare clients.
• Drive client success through digital engagement, lifecycle programs, and data-driven outreach strategies.
• Collaborate with clients and internal stakeholders to define goals, align objectives, and support annual planning.
• Manage governance, communication cadences, and operational reviews to ensure delivery against contractual commitments.
• Monitor client health indicators including adoption, satisfaction, risk factors, and financial performance.
• Identify expansion and growth opportunities within existing accounts to support retention and revenue growth.
• Conduct regular business reviews, dashboard analysis, and performance tracking to ensure value realization.
• Act as the voice of the customer by sharing insights and feedback with Product and cross-functional teams.
• Support continuous improvement of digital engagement models and client success frameworks.

Requirements

We are looking for a client success professional with strong healthcare IT experience, account management expertise, and the ability to operate in a digital-first, high-volume environment:

• Bachelor’s degree in Business Administration, Healthcare Administration, or equivalent experience.
• 3+ years of experience in account management, client success, sales, or related roles.
• 3+ years of experience in Healthcare IT (HIT) vendor environments.
• 3-5 years of healthcare industry experience, ideally in ambulatory or health system settings.
• Prior experience working with NextGen Healthcare solutions or comparable platforms is highly desirable.
• Proven track record of managing complex, multi-million-dollar client relationships and driving retention and growth.
• Strong knowledge of change management, healthcare workflows, and business operations.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical thinking, problem-solving ability, and structured execution mindset.
• Ability to manage multiple accounts and initiatives simultaneously in a fast-paced environment.
• Self-driven, autonomous, and comfortable working with limited supervision.

Benefits

• Competitive compensation aligned with industry standards.
• Comprehensive healthcare and wellness benefits.
• Opportunities for career growth in healthcare technology and client success leadership.
• Exposure to large-scale healthcare systems and enterprise clients.
• Collaborative and cross-functional work environment.
• Flexible work arrangements depending on role requirements.
• Continuous learning and professional development opportunities.
• Inclusive workplace culture focused on diversity and belonging.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.