Location: Pune, India (On-site)
Type: Full-Time
Experience: 5-8 years
Reports To: Head of Operations & CEO
About Dispatch Network
Dispatch Network is building Last Mile 2.0 — the most efficient and full-stack last-mile delivery network in India, powered by proprietary AI models and technology-first operations. We serve food delivery, quick commerce, grocery, e-commerce, and pharma — operating across B2B clients and B2C consumers.
We’re scaling from proven MVPs and on-ground pilots to national operations. Pune is a key
growth market, and we need the right person to own it.
The Opportunity
As City Ops Head – Pune, you will be the single point of ownership for everything that moves in this city. You will run the full operational stack — delivery performance, hub management, delivery partner supply, unit economics, contact center oversight, and client SLA compliance.
This is not just a desk role. You’ll be on the ground, in the hubs, in the field — solving real problems in real time while simultaneously building the systems, SOPs, and team that make Pune run at scale.
You know Pune, its roads, its rider communities, its peak-hour quirks, and its logistics pressure points. You’ve built things here before. Now you’ll build Dispatch’s city operation from the ground up.
What You’ll Own
P&L — Revenue Per Order vs. Cost Per Order
DP Supply
Order Performance
CSAT / NPS
Managing DP Hubs Across the City
Hiring & Training
MIS & Reporting
Product Inputs
Contact Center Oversight
DP Support, Live Order Support & Customer Support
Policies, SOPs & Compliance
What We’re Looking For
You’ve done this before — in Pune.
You can lead and deliver.
You’re analytical and hands-on.
Good to Have
Key Competencies
Why Join Dispatch
Dispatch Network | Pune, India
Building the most efficient last-mile network in the world.
Full job description Role Summary:Responsible for managing and coordinating all IT systems, software, digital platforms, website operations, CRM, loyalty programs,...
Apply For This JobLOCATION:Ravet, Bangalore–Mumbai Highway EXPERIENCE: 15+ Years CTC / SALARY: ₹1,50,000 – ₹2,00,000 / month JOB SUMMARY For our esteemed real...
Apply For This JobFull job description Job Description: Sales Development Representative (SDR) Position Overview: We are seeking a highly motivated and experienced Sales...
Apply For This JobJoin TalentPop App as a Shopify / E-Commerce Assistant (Remote) Are you someone who thrives in the world of e-commerce...
Apply For This JobDescription The Data Center Field Engineering Team is the engineering owner for the lifecycle of our data centers. This includes...
Apply For This JobWe’re Hiring: Partnerships Associate – Merchant Growth | 0-3 Years Experience Are you curious about fintech, startups, and digital businesses?...
Apply For This Job“`
Search qualified candidates by skills, location, experience, education, and more.
“`
