L1 Application Support Executive Full Time NEW

Job Description – Customer Support (L1 Support)

Company Name: Cellarstone India Private Limited
Job Role: Customer Support Executive – L1 Support
Experience: 2 to 3 Years only
Shift: Rotational Shifts
Location: Chennai – Hybrid

Job Responsibilities:

• Handle Level 1 (L1) customer support queries via phone, email, and chat.
• Perform basic investigation and validation using SQL and Excel to resolve customer issues.
• Respond to customer issues within defined SLAs and provide accurate solutions.
• Log, track, and update tickets using the support/ticketing system.
• Escalate unresolved or complex issues to L2/L3 teams as per process.
• Maintain clear documentation of issues, resolutions, and follow-ups.
• Coordinate with internal teams for timely issue resolution.
• Ensure a professional and customer-focused support experience at all times.

Required Skills & Qualifications:

• 2 to 3 years of experience in Customer Support / L1 Support role.
• Good verbal and written communication skills.
• Good working knowledge of SQL and MS Excel.
• Willingness to work in rotational shifts.
• Technical troubleshooting skills.
• Experience with ticketing tools is an added advantage.

Preferred Skills:

• Experience in IT / Software support environment.
• Ability to analyze data and identify issues efficiently.
• Strong problem-solving skills and attention to detail.
• Team player with a positive attitude.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 – ₹50,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Work Location: Remote