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Supervise and monitor daily workflow of the assigned branches to ensure speedy and error free issuance smooth functioning of financial processing including receipting and payment processing as per the laid down processes quality customer service and enhancing persistency levels in a dynamic business environment with frequent regulatory changes through a geographically scattered team. Control risks & revenue loss in operational and financial processes and take corrective action.
- New business Policy Issuance Servicing Revenue Generation Revenue Conservation & Financial Process Control
- New business Policy Issuance Servicing Revenue Generation Revenue Conservation & Financial Process Control
- Customer Service-Revenue Conservation & Generation
- MIS management and dissemination for ops & accounts and Ensure compliance with all operations and financial processes
- Customer Contactibility & Persistency
- People Management-HR Process Control for Joining & Exit-Admin/ front office and sales support activities for branches which have only one BOE and no Sales Support Executive.
Requirement
- Good verbal and written English communication
- Good knowledge of MS Office(Outlook, MS Excel, PPT and Word)
- Minimum 1-2 years experience in handling backend operations/ customer operations
