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Job Description – Business Analyst (Salesforce Admin)
Position: Business Analyst
Location: Bengaluru
Experience: 4+ Years
Salesforce Admin Experience: Minimum 2 Years
Role Overview
We are looking for a skilled and detail-oriented Business Analyst with hands-on experience in Salesforce Administration. The ideal candidate should possess strong business analysis capabilities along with practical expertise in Salesforce configuration, user management, reporting, and process optimization.
Key Responsibilities
- Gather, analyze, and document business requirements from stakeholders
- Translate business needs into functional specifications and user stories
- Work closely with technical and cross-functional teams for solution delivery
- Manage and maintain Salesforce CRM platform configurations and enhancements
- Create and manage reports, dashboards, workflows, validation rules, and user access
- Support process improvements and business transformation initiatives
- Conduct UAT testing and provide end-user training/support
- Ensure data accuracy, system efficiency, and smooth business operations
Required Skills
- 4+ years of overall experience as a Business Analyst
- Minimum 2 years of hands-on Salesforce Admin experience
- Strong understanding of Salesforce CRM functionalities and business processes
- Experience in requirement gathering, documentation, and stakeholder management
- Good knowledge of workflows, reports, dashboards, profiles, and permissions in Salesforce
- Strong analytical, problem-solving, and communication skills
- Ability to work collaboratively in a fast-paced environment
Preferred Qualifications
- Salesforce Administrator Certification is a plus
- Experience working in Agile/Scrum environments preferred
