Jr Customer Service Executive – Network Operations & Support Full Time NEW

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

• Sound knowledge in BGP, MPLS, IP L2 & L3 technologies with 3 to 6 years of experience.
• CCNA Certification is mandatory
• Alarm Monitoring, Operation-maintenance, Troubleshooting & Configuration of routers, Switches etc.
• Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
• Excel, report generation, trend & analysis is mandatory.
• Fluency in English language oral & written communication skills is must.
• Alarm monitoring, Trouble ticket creation & Resolution of trouble tickets raised by customer/L1 teams. fault management on all NE’S and follow up with support in case of escalated cases.
• Support new network node integration.
• Ensure current license and software versions are suitable for the present network requirement.
• Capacity management and reporting in case of possible breach in capacity.
• Liaise with 3rd party suppliers /vendors for resolution of the faults/problems needing vendor support.
• Identify the root cause of Priority 1 & priority 2 incidents and recommend appropriate resolution action and other events that customer identify as requiring Root Cause Analysis (RCA).