Cluster Manager – Commercial Vehicle Fleet Full Time NEW

Job Purpose

“This position is open with Bajaj Finance ltd.”

•  Achieving & exceeding Business goals and targets for Commercial Vehicle Finance. Managing & grooming of the team to achieve their respective targets

Duties And Responsibilities

•  Achieving & exceeding Business goals and targets for Rural Two Wheeler Loans
•  Creating a strong & compliant sales culture to drive business.
•  Sales Force Management, data management and efficient use of call center leads
•  Dealer visit along with sales manager/FOS
•  Portfolio management – 99% zero bucket collections
•  Maintaining FEMI at 9% across location & span
•  Monthly 5 days location travel
•  Ensure teams adherence to sales governance & compliance processes
•  Adherence to customer delivery TAT
•  Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work.
•  Recruiting and Retaining high performers.
•  Team management & Grooming of the team to achieve their respective targets
•  Managing the Delinquency of the business sourced to ensure health of portfolio
•  Excel & power point presentation knowledge & skills
•  Daily review with ABSM regarding projections / activity plan for the day
•  Reviews with ABSM on projection verses delivery daily, to spur planning for the next day
•  Ensures execution of the defined activity plan for customer visits by the team during the day
•  Assists in Collections in HTS cases for buckets X and 1, as well as higher buckets
•  Provides feedback to under-performing team members – seeks to understand causes, to provide timely and appropriate inputs and support
•  Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
•  Resolves issues regarding documentations
•  Decides on approaching customers of risk-prone geographical areas and profiles, and to stop approaching specific profiles, based on delinquency patterns
•  Plans for business expansion – identifies and maps new areas, including fraud likelihoods, derives projections; Shares and discusses with branch teams and ASSCs – takes inputs to make action plans clear; Shares projections, action plans and budgets with RSM, seeking approval
•  Cascades finalised plans received from RSM to the team – derives aligned short-term performance benchmarks such as DRR; Plans with team to achieve them
•  Periodically monitors team on productivity metrics, and assists in resolving their issues; Monitors month on month productivity, WIRR, Insurance penetration, CC and CW lead penetration
•  Shortlists from among initial candidate lists, makes recommendations of known candidates; Conducts initial interview with shortlisted candidates, providing comments as per format, and recommendations
•  Reviews and discusses achievement with team periodically; Conducts mid-year and annual performance review per team member, providing feedback for their improvement
•   MAJOR CHALLENGES

(Challenges faced on an on-going basis in carrying out the job)

•   Team Management
•   Retention of front line sales force
•   Maintaining consistent delivery of high performance
•   Attrition (on roll & off roll)

Required Qualifications And Experience

Education

Graduation / MBA

Experience & Skills

•  Graduation with 6 to 8 years and MBA with 3-4 years of relevant experience
•  Demonstrated success & achievement orientation.
•  Strong analytical skills to drive channel performance and drive profitability
•  Strong bias for action & driving results in a high performance environment.
•  People & Relationship Management skills
•  Excellent Communication and Negotiation Skills
•   Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.