Marketing Operations Executive Full Time

Job Description: Marketing Operations Executive

Location: Kolkata (On-site)

Employment Type: Full-Time

Experience: 2-5 Years

About the Role

We are looking for a Marketing Operations Executive to oversee business operations, delivery execution, team coordination, and client communication.

This role is responsible for ensuring projects run efficiently, processes are followed, deadlines are met, and teams remain aligned across ongoing workstreams.

You will work closely with leadership and act as the operational owner across delivery, reporting, SOPs, internal communication, and business performance.

Key Responsibilities

Operations & Business Management

• Maintain visibility across active projects, timelines, and team deliverables
• Identify operational risks early and implement solutions proactively
• Track execution quality and ensure deadlines are met consistently
• Conduct operational reviews and monitor business health metrics

SOP & Process Management

• Build, improve, and enforce SOPs across teams and workflows
• Standardise onboarding, reporting, communication, and delivery processes
• Train teams on operational best practices and process adherence
• Continuously improve systems and eliminate repeat issues

Project & Delivery Oversight

• Ensure projects have clear owners, timelines, and accountability
• Run delivery check-ins and resolve blockers proactively
• Track project progress through operational systems and dashboards
• Ensure all tasks and updates remain current and accurate

Client & Internal Communication

• Manage client updates and maintain proactive communication
• Handle escalations professionally and maintain service quality
• Prepare meeting summaries, follow-ups, and action tracking
• Consolidate internal updates for leadership review

Team & Performance Management

• Monitor team productivity, attendance, and workload planning
• Conduct regular check-ins and performance discussions
• Identify capability gaps and drive process improvements
• Support a high-accountability and ownership culture

Skills Required

• Operations Management & Process Improvement
• SOP Creation & Operational Governance
• Project Management & Delivery Coordination
• Team Management & Stakeholder Communication
• Reporting, Analytics & Business Performance Tracking
• Problem Solving & Decision Making
• AI-assisted productivity and workflow management
• Strong organisational and leadership skills

Preferred Skills

• Experience in agency, consultancy, or service-based businesses
• Familiarity with CRM and project management platforms
• Experience managing multi-functional teams
• Comfortable using AI tools to improve operations and communication

Tools & Platforms

• Google Workspace
• HubSpot (preferred)
• Asana / Monday / ClickUp / similar PM tools
• Google Analytics (basic reporting understanding)
• SEMrush (preferred)
• ChatGPT / Claude / AI productivity tools
• Outlook / WhatsApp Business

Why Join Us

• High ownership and operational impact
• Exposure to business operations and strategic execution
• Fast-moving environment with decision-making opportunities
• Opportunity to build systems and scale operations