NIAM Support – Level II Full Time

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Title: NIAM Analyst – Level II

Reports to: IT Support Manager.

Resource Type: Employee/Contractor Last Revision Date: 22nd Jan 2026

Function: NCR Voyix Identity & Access Management (NIAM)

Primary Platform: Oracle Identity Management (OIM) & Other IAM tools.

About The Team

NIAM is NCR Voyix’s enterprise Identity & Access Management function, responsible for secure, compliant, and frictionless workforce and nonworkforce identity lifecycle management across our global environments. We operate and evolve OIM 12c at scale, integrating with directories, HR sources, enterprise apps, cloud services, and enforcement points to safeguard access and improve user productivity.

Role Summary

NIAM Analyst – Level II

You will manage daytoday operations of OIM 12c, support identity lifecycle events (joiner/mover/leaver), onboard applications, troubleshoot provisioning/reconciliation, and handle requests/incidents/changes. You’ll implement configurations, build simple customizations, automate routine tasks, and contribute to platform stability and audit readiness.

Key Responsibilities

• Identity Lifecycle (ILM): Operate and enhance joiner/mover/leaver processes, birthright and requestbased access, deprovisioning, and orphan/rogue account cleanup.
• Provisioning & Reconciliation: Configure and support OIM 12c connectors (trusted/target recon), scheduling, transformation rules, and troubleshooting endtoend flows.
• Application Onboarding: Collect app requirements, map entitlements to roles, configure connectors/REST/CSV integrations, and test endtoend provisioning.
• Directory & SSO Touchpoints: Work with LDAP directories (e.g., OUD/OID/AD), SSO standards (SAML/OAuth2/OIDC) and federation partners, coordinating with SSO engineers where applicable.
• Policies & Governance: Implement/maintain rolebased access (RBAC/ABAC), SoD controls, approval workflows, and attestations/certifications (where applicable).
• Operational Excellence: Handle incidents, requests, problems, and changes using ITSM (ITIL v3/v4). Participate in oncall rotation for P1/P2s and planned maintenance.
• Security & Compliance: Support audit requests, evidence collection, access reconciliations, and remediation aligned with SOX/PCI/ISO27001.
• Documentation & Knowledge: Maintain solution designs, runbooks, SOPs, and KB articles; contribute to training and continuous improvement.
• Stakeholder Management: Collaborate with HRIS, App Owners, InfoSec, Service Desk, and Infrastructure teams to deliver consistent outcomes.

Scope & Expectations

Detailed Responsibilities

• Execute OIM 12c admin tasks: user/role admin, reconciliation runs, job/connector monitoring, troubleshooting provisioning errors.
• Configure catalog items, approval policies, access policies, and basic role modelling under guidance.
• Perform application onboarding for low/medium complexity apps (e.g., flatfile/CSV connectors, standard AD/LDAP connectors).
• Build/maintain UI forms, catalog metadata, simple event handlers, and reconciliation rules.
• Create automation scripts (e.g., shell/PowerShell/Python) for repetitive ops tasks and report generation.
• Draft and execute test cases, participate in UAT, and support release deployments following change control.
• Produce audit evidence (recon reports, exception logs), and assist in periodic access reviews with governance teams.

Qualifications

• 3–5 years in Identity & Access Management; 2+ years handson with OIM 12c in production.
• Working knowledge of LDAP (OUD/AD), SQL (Oracle DB preferred), WebLogic basics (managed servers, logs).
• Familiarity with ITIL processes (incident, change, problem), and ticketing tools (ServiceNow/Jira).
• Basics of SAML/OAuth2/OIDC, REST/SOAP, and JSON/XML.
• Scripting in PowerShell/Python/Bash; ability to read basic Java for OIM customizations.
• Strong troubleshooting, documentation, and communication skills.

Nice to Have

• Exposure to SOA composites, OIM plugins/event handlers, and BI Publisher reporting.
• Experience with Azure AD/Microsoft Entra ID or other cloud identity providers.
• Understanding of RBAC modelling and SoD frameworks.

Technical Environment (Representative)

• Core: Oracle Identity Governance (OIG/OIM) 12c+, Oracle DB, Oracle WebLogic, SOA Suite
• Directories: Oracle Unified Directory (OUD), Active Directory
• Connectors: Outofthebox (AD/LDAP/DB), CSV/Flatfile, custom Java connectors
• Integration: REST/SOAP, SCIM (where applicable), HRIS (e.g., Workday/SuccessFactors) as authoritative sources
• Tooling: ServiceNow/Jira, Git/Bitbucket/Azure DevOps, CI/CD, Splunk/Elastic, Grafana/Prometheus (or equivalents)
• Security/Compliance: RBAC/ABAC, SoD, SOX/PCI/ISO controls, audit reporting (e.g., BI Publisher)

Key Performance Indicators (KPIs)

• Provisioning SLA compliance: e.g., ≥ 95% within defined SLA
• Reconciliation health: % of successful reconciliations, aging of unmatched/orphan accounts
• Incident metrics: MTTR for P1/P2, incident recurrence rate, change success rate
• Access hygiene: Reduction in excessive privileges; SoD violations identified/resolved
• Audit readiness: Ontime evidence delivery; zero critical audit findings
• Automation & Quality: Reduction in manual tasks; defect leakage; test coverage for customizations
• Customer Satisfaction: Stakeholder CSAT and timeto-fulfill access requests

Education & Certifications

• Bachelor’s in Computer Science, Information Systems, or related experience.
• Preferred: Oracle Identity Governance/OIM certification, ITIL v3/v4 Foundation, Security certifications (e.g., CISSP, CCSP, CISM) and/or Microsoft SC300 (Identity and Access Administrator).

Soft Skills

• Analytical problem solving, structured troubleshooting, and strong written documentation.
• Business partnering and requirements translation; ability to influence and drive consensus.
• Ownership in fastpaced, global, oncall environments.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”