Technical Support Help Desk Full Time

Company Description

Mindenious is an innovative educational technology platform designed to bridge the gap between academic learning and real-world professional demands. We offer personalized career guidance, mentorship, and internship opportunities, empowering students to thrive in a dynamic job market. With an emphasis on advancing intellect and professional development, Mindenious is dedicated to transforming education into a journey of growth and success.

Role Description

This is a full-time, on-site Technical Support Help Desk role based in Bengaluru. The role involves providing prompt and effective technical support, troubleshooting issues, ensuring customer satisfaction, and addressing queries. Daily responsibilities also include monitoring support tickets, collaborating with teams to resolve technical challenges, and maintaining a high standard of customer service.

Qualifications

• Technical Support and Troubleshooting skills to identify, diagnose, and resolve technical issues efficiently
• Customer Support and Customer Satisfaction skills to ensure responsive and high-quality support
• Strong Analytical Skills to evaluate problems and implement effective solutions
• Excellent communication and interpersonal skills to interact effectively with technical and non-technical users
• Ability to learn and adapt to new systems and technologies quickly
• Previous experience in a help desk or customer support role is a plus
• Familiarity with educational technology platforms is an advantage
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred