Associate Account Representative – 2259 Full Time

Support approximately 50+ Sales Reps across all Medline classes of trade, both domestic and international. Create and manage custom pack programs, margin improvement, and key customer initiatives from start to execution. Manage daily quoting, pack sampling, contract approval, new item creation, and/or large project execution with minimal guidance. Apply organization and attention to detail to ensure accurate prioritization to meet Sales commitments. Projects include pack reviews, standardization projects, formal RFP’s, informal RFP’s, large quoting projects and BOM maintenance, and ad hoc divisional needs. Serve as a subject matter expert, demonstrating understanding of end-to-end kitting process, making decisions on sourcing new items, offering alternative components, driving margin improvement; the accuracy of these decisions directly impacts the profitability of the quoted kits. Manage multiple ongoing projects, using multiple systems and tools to support sales activities and contribute to the implementation of strategic objectives.

Responsibilities

Job Description

• Partner with Sales to ensure all required information is received in order to begin quoting process including customer, IDN, GPO requirements.
• Review various customer provided data to determine Kitting division should quote, ultimately driving sales growth and profitability across each business unit.
• Use knowledge and skills to determine tray type, component cross-reference, and tray structure with full understanding of implications both clinically and internally. Demonstrate this knowledge by cross-referencing co-petitive trays and components to create quotes, provide samples, and initiate set up in manufacturing system.
• Collaborate with other divisions, departments, and Sales to keep the quote opportunity moving forward; including an internal review of cost impact, missing contract prices, ensuring division minimums are met or offering alternative cost savings opportunities. Work with Salesand communicate quote updates to keep financials accurate.
• Educate Sales Reps and Product Managers on value of custom kitting, costing, pricing, life cycle of kitting, divisional initiatives and brand preference.
• Cross-reference and validate data using multiple systems/tools applicable to the division and manufacturing location. Identify components that require sourcing to evaluate if we should source or offer an alternative based on type of item and opportunity. Utilize Component Sourcing Specialist and/or contact vendors for pricing, unit of measure, order minimums, and other details needed to provide an accurate costed quote.
• Track and maintain details of all open business priorities, status updates, and due dates from beginning to end. Respond to issues, questions, communicate and align with Sales when timelines and strategy require revision. Ensure turn-times are on track and inform Supervisor if deadlines cannot be met. Provide inputs to regular internal track logs.
• Submit sample requests for components and finished goods. Identify substitutions; request inventory from other locations/sources, communicate and coordinate with needed parties.
• Work with external teams of Sales Reps, Sr. Sales Specialists, Sales Management, Clinical team, IDN team, Customers, and Vendors. Work with other internal teams- Sample Room, Master Data, Project Team, Peri-op Team, Marketing, Supply Chain, Production, Warehouse, Quality, Engineering and other Product Divisions.
• Partner with internal and external teams to clarify component details for accurate quoting to feed to production.
• Identify and implement process improvement methods within current and new business processes. Responsible for BOM Management and maintenance to ensure business initiatives are implemented to reduce risk and delay to Supply Chain consistency. Fulfill ad-hoc custom requests as needed.

Required Experience

Education

• High School Diploma/GED

Work Experience

• Previous Inside Sales, Retail, Hospitality, Data Management, Operations, Medical or Lab Background

Knowledge/Skills/Abilities

• Advanced Microsoft Office: Word, Excel, Access, and Outlook.
• Ability to process all relevant details, understanding and prioritizing their importance and drawing clear and concise conclusions.
• High level of attention to detail required for accuracy. Outstanding oral & written communication required for internal/external customers.
• Excellent customer service skills Works well independently & with team in order to accomplish team objectives.

Preferred Qualifications

• Bachelor’s degree in relevant field.
• Kitting experience preferred
• Quote System, Microsoft Access, Microsoft Excel, SAP, AS400

About Medline India

Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024.

We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges.

About Medline Industries, LP

Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care.

At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years.