Information Technology Help Desk Full Time

1) Position Title: Help Desk Program Manager with Active Secret Clearance

Location: El Paso, TX (Onsite)

Duration: 12 Months Contract

Start Date: Immediate

Active Secret Clearance is required

Required Certifications (Must be current):

• CompTIA Security+
• CompTIA A+
• Windows Computing Environment Certification (Windows 10/11 or equivalent)
• Microsoft Certification (Windows 10 or similar)

Overview:

• We are seeking an experienced Program Manager to lead IT Help Desk operations supporting a federal client in a secure, mission-driven environment. This role is responsible for ensuring reliable, responsive IT support for a mixed workforce while maintaining compliance with federal standards.

• This is a high-visibility role where strong leadership and consistent service delivery directly impact daily operations.

What You’ll Do:

• Serve as the primary point of contact for contract operations and client stakeholders
• Oversee IT help desk support for a 250+ user environment
• Ensure timely resolution of service tickets across desktop, network, and peripheral systems
• Lead and manage help desk personnel, including a Lead Technician and support staff
• Monitor performance metrics, service levels, and user satisfaction
• Ensure compliance with federal and contract requirements
• Coordinate staffing, scheduling, and continuity of operations
• Oversee support of Windows environments, Microsoft Office, and Adobe products

Required Qualifications:

• Active Secret Clearance
• 5+ years of IT experience
• 3+ years managing help desk or IT support teams/contracts
• Strong understanding of enterprise IT support environments
• Experience supporting federal clients and regulated environments

Thanks & Regards.

Nanda | Lead Talent Acquisition

Voice: (315) 961-4628

Email: nanda.k@clevanoollc.com

2) Position Title: Help Desk Lead with Active Secret Clearance

Location: El Paso, TX (Onsite)

Duration: 12 Months Contract

Start Date: Immediate

Active Secret Clearance is required

Required Certifications (Must be current):

• CompTIA Security+
• CompTIA A+
• Windows Computing Environment Certification (Windows 10/11 or equivalent)
• Microsoft Certification (Windows 10 or similar)

Overview:

• We are seeking a Help Desk Lead to support a federal client federal in a secure IT environment. This role combines hands-on technical expertise with team leadership, ensuring efficient support delivery and high-quality user experience.

• You’ll act as both a senior troubleshooter and the operational backbone of the help desk.

What You’ll Do:

• Lead daily help desk operations and serve as primary escalation point
• Troubleshoot issues across desktops, networks, phones, and peripherals
• Provide support via phone, email, and in person
• Manage ticket flow and ensure timely resolution
• Support system environments including Windows OS, Microsoft Office, and Adobe products
• Mentor junior technicians and enforce best practices
• Assist with reporting and performance tracking

Required Qualifications:

• Active Secret Clearance
• 5+ years of IT support experience
• Experience in a lead, senior, or escalation support role
• Strong troubleshooting skills across desktop and network environments

Thanks & Regards.

Nanda | Lead Talent Acquisition

Voice: (315) 961-4628

Email: nanda.k@clevanoollc.com