Travel Desk Manager Full Time NEW

About Us

We are an employee-centric organization that values safety, efficiency and cost-conscious travel. Our travel team delivers seamless end-to-end travel services for employees and leaders across functions and geographies. We’re hiring an experienced Travel Manager who will own the travel strategy, policy, vendor partnerships and the day-to-day operations that keep our people moving.

Role Summar

yAs Travel Desk Manager, you will be accountable for end-to-end travel operations, development of Travel policies, vendor negotiations, budget control and team leadership. You will partner with Finance, HR, and business stakeholders to deliver a frictionless, compliant and cost-efficient travel that supports organization’s objectives and employee well-being

.
Key Responsibiliti

es
1.Travel Operati

1. onsOversee end-to-end travel arrangements: flights, trains, hotels, airport transfers, international travel documentation (visas, passports, permits), and corporate card coordinati
2. on.Provide 24×7 emergency travel support and crisis management for travelers (last-minute changes, cancellations, medical or security incident
3. s).Implementation and continuous improvement of the Travel policy to ensure compliance, traveler safety and cost-efficien

cy.
2.Vendor & Contract Manage

1. mentSource, evaluate and manage relationships with travel agencies, airlines, hotel chains, car/cab aggregators and ancillary service provid
2. ers.Negotiate corporate rates, volume discounts, service level agreements (SLAs) and penalty clauses; regularly benchmark market ra
3. tes.Monitor vendor performance against SLAs and coordinate periodic business reviews to drive service improveme

nts.
3.Financial Management & Con

1. trolsDrive initiatives to achieve cost sav
2. ings.Review, validate and approve travel invoices and reconciliations; collaborate with Finance for timely settlements and expense policy compli
3. ance.Share MIS dashboards and reports showing travel spend, booking lead times, leakage, savings, traveller satisfaction and other

KPIs.
4.Team Leadership & Stakeholder Mana

1. gementLead, mentor and grow a high-performing travel team; set clear objectives, conduct performance reviews and encourage professional develo
2. pment.Act as the primary business partner for Finance, HR on travel-related ma
3. tters.Train the team on booking tools, travel safety and improve the performance of the tool to make it more employee fri

endly.
5.Compliance, Risk & Traveler Exp

1. erienceEnsure travel operations comply with local labor laws, international travel regulations, data privacy, and health & safety guid
2. elines.Implement traveler risk protocols (traveller tracking, emergency contact procedures, travel advisories) and travel insurance gove
3. rnance.Continuously improve traveler’s experience through simplified processes, clear communication and timely issue reso

lution.
Qualifications & Ex

1. perience15–20 years progressive experience in corporate travel management, travel procurement, or hospitality/vendor management; experience in multinational or high-growth technology firms is an ad
2. vantage.Proven track record of negotiating corporate rates and managing complex vendor por
3. tfolios.Experience managing travel teams and cross-functional stakeholder relati

onships.
Technic

1. al SkillsStrong knowledge of corporate travel management platforms, Online Travel Agents (OTAs), Global Distribution Systems (GDS) or TMC p
2. latforms.Advanced Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis) and comfort with reporting/
3. BI tools.Familiar with platform systems

(ERP/SAP)
Core Competencies & S

1. oft SkillsGood negotiation and commerci
2. al acumen.Strong crisis management and decision-making under
3. pressure.Good stakeholder management and cross-cultural communicati
4. on skills.Analytical mindset with ability to interpret spend data and recommend actionable
5. insights.Service-oriented attitude, attention to detail, and high
6. integrity.Proactive, adaptable, and collaborative; able to coach and inspi

re a team.