Senior Service Delivery Manager Full Time NEW

Role Overview

We are seeking a highly experienced Engineering Manager with deep Telecom domain expertise to lead application management, operations, and delivery streams across large-scale telco environments. This role will be responsible for ensuring high system availability, operational excellence, and successful delivery of complex transformation initiatives.

The ideal candidate will bring a strong mix of technical leadership, service management, stakeholder engagement, and program delivery experience within telecom (OSS/BSS, Network IT, Digital platforms).

Key Responsibilitie

s1. Engineering & Application Managemen

• tLead and manage end-to-end application lifecycle (design, development, deployment, maintenance)
• .Oversee OSS/BSS systems, Digital platforms, and enterprise applications
• .Ensure high availability, performance optimization, and reliability of applications
• .Drive continuous improvement initiatives (automation, monitoring, observability)
• .Manage vendor-hosted and in-house applications

.
2. Operations & Service Manageme

• ntOwn 24×7 operations including incident, problem, and change managemen
• t.Implement and improve ITIL-based service management practice
• s.Ensure SLA / KPI compliance (uptime, MTTR, incident resolution
• ).Lead major incident management (MIM) and root cause analysis (RCA
• ).Drive service stability, operational efficiency, and cost optimizatio

n.
3. Delivery & Program Managem

• entLead delivery of large-scale telecom transformation progra
• ms.Manage multi-vendor, cross-functional delivery tea
• ms.Ensure projects are delivered on time, within scope, and budg
• et.Implement Agile / DevOps / hybrid delivery mode
• ls.Provide governance, risk management, and reporting to senior leadersh

ip.
4. Leadership & Team Manage

• mentLead teams across engineering, operations, and support functi
• ons.Mentor senior managers, architects, and technical le
• ads.Build high-performing teams with strong ownership and accountability cult
• ure.Drive capability building and talent developm

ent.
5. Stakeholder & Vendor Manag

• ementEngage with CxOs, business leaders, and telecom custo
• mers.Manage and govern system integrators, OEMs, and ven
• dors.Ensure alignment between business priorities and technology execu
• tion.Drive commercial discussions, contracts, and

SLAs.
Required Skills & Expe

rienceDomain Expe

• rienceStrong experience in Telecom Industry (manda
• tory):OSS/BSS s
• ystemsOperations, Support and customer Manag

ement.
Technical Ex

• pertiseApplication architecture and support for large-scale enterprise
• systemsKnowle
• dge of:Microservices, APIs, integration fra
• meworksUnderstand
• ing of:DevOps pipelines
• (CI/CD)Automation fra
• meworksITSM tools (ServiceNow,

Remedy)
Management &

• DeliveryProven experience m
• anaging:Multi country application deployment and op
• eration.St
• rong in:Agile / SAFe / Waterfall metho
• dologiesFinancial and budget ma
• nagementRisk and governance fr

ameworks
So

• ft SkillsStrong leadership and decision-making
• abilitiesExcellent communication and stakeholder m
• anagementAbility to operate in high-pressure env
• ironmentsStrategic thinking with execut

ion focus
Qualifications & Ex

• perience, 20+ year of experience, Work location
• – GurgaonBachelor’s degree in Engineering /
• TechnologyMBA or advanced degree

preferred
Key Success Met

• rics (KPIs)Application uptime & system
• reliabilitySLA adherence and serv
• ice qualityDelivery timelines and program s
• uccess rateCost optimization and operational
• efficiencyStakeholder s

atisfaction