Sr Manager, IT Full Time

Standard (Mon-Fri)

Environmental Conditions

Office

Position Summary

The Senior Manager, Web Protection will lead the strategy, execution, and continuous improvement of web security and traffic protection across mission-critical digital platforms, including high-traffic and revenue-generating properties (e.g., eCommerce).

This role operates within a large, global enterprise environment and is responsible for leading a distributed team across China, India, Mexico, and Costa Rica, while driving enterprise-scale programs and remediation efforts across 500+ product teams.

Key Responsibilities

• Lead and manage a globally distributed team, establishing a follow-the-sun model for 24/7 operations.
• Define and execute the enterprise web protection strategy, including WAF, bot mitigation, and traffic security.
• Drive large-scale remediation programs addressing web vulnerabilities, misconfigurations, and legacy risks across hundreds of applications.
• Provide technical leadership for:
• Akamai (preferred) or equivalent CDN/WAF platforms
• Bot management solutions
• NGINX-based architectures and Kubernetes environments
• Establish and oversee DNS and domain governance, including routing, failover, and security practices.
• Ensure reliable and compliant web delivery in Mainland China, including ICP licensing and Great Firewall (GFW) considerations.
• Lead response to high-impact incidents affecting availability, performance, or security.
• Partner with Engineering, SRE, and Product teams to embed DevSecOps practices.
• Ensure alignment with PCI-DSS, SOC 2, and GxP compliance requirements.
• Manage strategic vendor relationships (e.g., Akamai) and drive tooling standardization.

Required Qualifications

• 10+ years of experience in web security, infrastructure, or application delivery.
• 5+ years of experience leading globally distributed technical teams.
• Proven experience leading enterprise-scale programs and remediation efforts across large, complex organizations.

Technical Expertise

• Strong hands-on experience with:
• Akamai (preferred) or equivalent CDN/WAF platforms
• Bot management and mitigation
• NGINX and modern traffic routing architectures
• Kubernetes (K8s) environments
• Deep understanding of:
• HTTP/HTTPS protocols
• DNS and domain architecture
• Web application security (OWASP Top 10)

Additional Requirements

• Experience supporting high-availability, revenue-critical platforms, such as eCommerce.
• Direct experience operating in Mainland China, including:
• ICP licensing requirements
• Great Firewall (GFW) constraints
• Strong knowledge of PCI-DSS, SOC 2, and GxP compliance frameworks.
• Demonstrated ability to influence and drive change across large, federated organizations.

Key Competencies

• Global leadership and cross-cultural team management
• Enterprise-scale program execution
• Strong technical depth and decision-making ability
• Stakeholder management and executive communication
• Ability to operate effectively in high-pressure environments

What Success Looks Like

• Effective 24/7 global web protection operations
• Adoption of standards across 500+ product teams
• Measurable reduction in web security risk at scale
• Strong compliance posture across regulated environments
• High-performing, globally aligned team