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The role holder will be assigned to Clearing Operations of Derivatives and Cash Segment Operations will be responsible for meeting all function deliverables in BAU operations, meeting, and exceeding agreed SLAs with Clearing Clients.
Key Responsibilities/ Accountabilities
Core Responsibilities Operations Management
è Provides effective Client service by ensuring all transactions / activities are performed as per defined SOPs, within agreed SLAs and approved procedures and guidelines.
è Maintains error tracker, audit tracker, customer complaints tracker along with a corrective/ preventive action plan.
è Escalates any issues, complaints to the Unit Head in a timely manner.
è Ensures that all process notes, flowcharts, checklist etc that is referred to by the unit are updated on time.
TECHNICAL COMPETENCIES
è Knowledge of Derivatives operations and processes, Capital Market, internal and external guidelines
è Well versed with Regulatory Guidelines associated with Derivatives and Cash Segment
è Knowledge of all associated satellite software used for day to day transaction processing
è Good understanding of Excel
è Mindset to drive digitalization of manual activities
è Interaction with Clearing Corporation for transaction processing and customer query management
è Ability for responding to queries from regulators.
è Assist Section Head to publish various MIS, business newsletters, management reports, and presentations as per business requirements
Audit & Compliance
è Attends to any audit findings from internal / external auditors. Implements practices to bridge gaps identified during departmental audits
è Ability to engage in projects in the areas such as automation, process improvements, cycle time reduction, service delivery, transaction processing, cost reduction
è Ability to play an active role in new processes and systems roll out.
è Ability to assist in Implementation of risk policies and processes (operational, regulatory, financial, informational, reputational and audit risks)
Key External Interactions
Exchanges, Clearing Corporation, Depositories, SEBI, and other intermediaries
Minimum Qualifications / Professional Certifications
è Graduate/ Postgraduate
è NISM certification – Series 7 & 8
EXPERIENCE – Years Of Experience
è 5-7 years of experience in Derivatives and capital market related areas
Nature of Experience
è Exchange Traded Derivatives Clearing / Capital Market related activities within Brokers / Professional Clearing Member
BEHAVIORAL COMPETENCIES
è Quality Focus
è Identifies sources of errors or aspects impacting quality of work/service delivery and determines a course of action to prevent their recurrence
è Strives to continuously improve existing process and devise new ways of doing things within own sphere of operation to enhance efficiency in operations and processes
è Customer Orientation
è Delivers customer value through timely and quality execution of tailored customer solutions
è Identifies problems, critically reviews facts, identifies root causes and derives practical solutions
è Develops strong customer relationships by ensuring care and responsiveness in all interactions
è Professional Entrepreneurship
è Displays ownership and personal commitments including outcomes of incorrect decisions