Assistant Manager – Customer Interaction Suite Full Time

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Manages existing client accounts while driving new business growth. Combines account management and sales responsibilities.

Key Responsibilities

Maintain and grow client relationships

Identify upsell and new business opportunities

Act as main client contact

Develop account strategies to meet revenue targets

Collaborate with internal teams

Track performance and prepare reports

Requirements

Master degree or relevant experience

Strong communication and negotiation skills

Experience with CRM tools

Ability to manage multiple accounts

Work Setup

Hybrid (remote + in-office)

KPIs

Client retention

Revenue growth

New business acquisition

Customer satisfaction