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Head of Operations & Supply Chain (D2C E-commerce)
Location: Noida (On-site)
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Role Summary
We are hiring a Head of Operations & Supply Chain to manage and optimize the entire backend engine of our D2C business.
You will be responsible for:
* Inventory planning
* Warehouse operations
* Order fulfillment
* Logistics cost & efficiency
* Reducing returns and operational leakage
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What You Will Own
* Inventory (inbound → storage → outbound)
* Warehouse efficiency
* Order fulfillment speed
* Logistics partners & cost
* Returns & reverse logistics
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Key Responsibilities
1. Inventory Planning & Control
* Maintain optimal stock levels (avoid OOS + dead stock)
* Forecast demand based on sales data
* Work with procurement/vendors
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2. Warehouse Operations
* Improve picking, packing, dispatch efficiency
* Reduce order processing time
* Implement SOPs and audits
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3. Logistics Optimization
* Manage courier partners (Shiprocket, etc.)
* Reduce RTO and delivery delays
* Optimize shipping cost per order
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4. Returns & Refund Control
* Analyze return reasons
* Reduce return %
* Improve product quality & packaging coordination
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5. Cost & Margin Control
* Track fulfillment cost per order
* Improve contribution margin via ops efficiency
* Identify leakages and fix them
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6. Data & Reporting
Track and report:
* Inventory turnover
* Stock aging
* Order fulfillment time
* RTO %
* Return %
* Cost per shipment
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What We’re Looking For
* 4–10 years experience in E-commerce operations
* Strong experience with:
* Inventory management
* Warehouse systems
* Logistics partners
* Data-driven and process-oriented
* Hands-on execution mindset
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Must Have
* Experience handling D2C order volume
* Strong understanding of inventory + fulfillment
* Ability to reduce costs and improve speed
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Compensation
* Fixed + performance bonus
* Linked to:
* Inventory efficiency
* Cost reduction
* Delivery performance
* Return reduction
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📊 KPIs You Should Track Weekly
* Inventory Days (ideal: 30–60 days)
* Stockout %
* Dead stock %
* Order dispatch time (target: <24 hrs)
* RTO %
* Return %
* Shipping cost per order
Email – ak@astroarunpandit.org