Head of Retail – Book Store Chain Full Time

Hiring for Retail Head for leading Book Store Chain

Location: Bangalore / HQ

CTC: Up to ₹30 LPA

Role Objective

To lead and build the end-to-end retail function, including store setup, operations,

expansion, and profitability, ensuring a seamless and consistent customer experience across

all retail formats.

Key Responsibilities

1. Retail Strategy & Expansion

 Define and execute the overall retail strategy aligned with business goals

 Lead store expansion, including new store identification, feasibility, and rollout

 Drive store formats, layouts, and customer experience frameworks

 Identify growth opportunities across cities and markets

2. Store Setup & Launch

 Own end-to-end store setup – site selection, design, fit-outs, and launch readiness

 Coordinate with vendors, landlords, contractors, and internal teams

 Ensure stores are launched on time, within budget, and as per brand standards

 Standardize SOPs for new store rollouts

3. Retail Operations Management

 Oversee day-to-day store operations across all locations

 Ensure adherence to SOPs, processes, and service standards

 Monitor store performance (sales, footfall, conversion, ATV, etc.)

 Drive operational efficiency and consistency across stores

4. P&L Ownership & Performance

 Own and drive store-level and overall retail P&L

 Monitor revenue, margins, costs, and profitability

 Optimize store productivity, staffing costs, and operational expenses

 Drive initiatives to improve sales per sq. ft. and store profitability

5. Team Leadership & Capability Building

 Build and lead store and regional teams

 Drive hiring, training, and performance management

 Develop store managers and leadership pipeline

 Foster a culture of accountability, ownership, and customer-first mindset

6. Merchandising & Customer Experience

 Work closely with merchandising teams for assortment planning and availability

 Ensure strong visual merchandising and in-store experience

 Drive customer engagement initiatives and in-store activations

7. Cross-Functional Collaboration

 Collaborate with marketing, supply chain, finance, and buying teams

 Ensure alignment on inventory, promotions, and campaigns

 Drive seamless coordination between offline and online channels

8. Process & Automation

 Implement and improve retail systems, MIS, and reporting dashboards

 Drive data-driven decision making across store operations

 Identify opportunities for process improvements and automation

Key Skills & Competencies

 Strong retail operations & expansion experience

 Proven experience in store setup & rollout

 Strong P&L management and business acumen

 Excellent team leadership and stakeholder management

 Data-driven mindset with strong analytical skills

 Customer-centric approach with focus on store experience

Preferred Experience

 10–15 years in retail operations / expansion / store management

 Experience in books, lifestyle, apparel, or large-format retail chains

 Strong exposure to multi-store management and scaling retail business