L1 Support Engineer Full Time NEW

Role Description

Key Responsibilities:

• Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
• Handle password resets, account access, and user management (Active Directory)
• Install/configure laptops, desktops, printers, and software
• Perform basic network troubleshooting (Wi-Fi, VPN, DNS)
• Log and track issues in ServiceNow/Jira and meet SLA timelines
• Escalate complex issues to L2 teams
• Support user onboarding/offboarding and system setup
• Maintain basic documentation and SOPs

Required Skills:

• Strong 2-3 years of experience in IT Support / Helpdesk / Desktop Support
• Good knowledge of Windows OS (10/11) and Microsoft Office 365
• Basic exposure to AWS is mandatory.
• Basic knowledge of Active Directory, networking, and security concepts
• Exposure to Linux/Unix environments (basic level)
• Familiarity with ticketing tools (ServiceNow, Jira, etc.)
• Basic understanding of programming/scripting (Java, Python, etc.) is a plus
• Experience in fast-paced or SaaS environments is an advantage
• Strong communication skills (English) and problem-solving ability