Technical Support Engineer| Desktop Support Engineer L1 Full Time

Company Description

Meolaa offers a shopping experience that combines purpose, curation, and exceptional service. With a focus on delivering thoughtfully curated products, Meolaa aims to enhance customer satisfaction by providing seamless and unique shopping journeys. The company is dedicated to creating meaningful connections with its customers through quality offerings and innovative experiences.

Role Description

We are seeking a dedicated and detail-oriented Technical Support Engineer | Desktop Support Engineer L1 for a full-time, on-site position located in Bengaluru South. The role involves providing first-level technical support to end-users, troubleshooting hardware and software issues, addressing technical incidents, and offering prompt and effective customer support. The candidate will also ensure timely follow-ups and resolutions to ensure seamless IT operations and user satisfaction.

Qualifications

• Technical Support and Troubleshooting skills for diagnosing and resolving IT hardware and software issues efficiently.
• Customer Support and Customer Service skills to handle user queries professionally and foster positive user experiences.
• Strong Analytical Skills to identify root causes and implement effective solutions to technical challenges.
• Excellent verbal and written communication skills to interact effectively with various stakeholders.
• Knowledge of operating systems, hardware configurations, and basic networking concepts is a plus.
• Ability to work independently and prioritize tasks in a dynamic, fast-paced environment.
• A diploma or degree in Information Technology, Computer Science, or a related field is preferred.

Interested candidates kindly share your updated resume to jishnu.s@joulestowatts.co

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