Assistant Manager – Operation (MCL) Full Time

Area Operations Head

Reports To Area Manager

Region – North

Travel Required – Yes (75%)

Qualifications & Experience:

Education

• Essential: Graduate degree in Logistics, Operations, Supply Chain, or a related field.
• Preferred: Diploma or Postgraduate qualification in Logistics or Operations.

Experience

• 5–7 years of experience in logistics operations, last-mile delivery coordination, or vendor/partner management roles.Understanding of local geography of J&K
• Exposure to courier, express logistics, e-commerce delivery, or franchise-based delivery models preferred. Skills & Capabilities:

Core Technical Skills

• Service Centre operations (including Delivery & pick up operations )

SLA tracking and service quality monitoring

Operational MIS and reporting

Partner coordination and field execution

Behavioural Competencies

• Strong execution discipline
• Problem-solving mindset
• Effective communication with field partners
• Ability to work in dynamic, high-volume operations

Key Performance Indicators:

Sr. No. KRAs KPIs

• Service Quality
• Partner Activation

Timely onboarding and go-live

• SLA compliance and delivery success
• Operational Support
• Issue resolution turnaround
• Data Accuracy
• Quality and timeliness of MIS
• Compliance
• Adherence to governance standards