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Define and drive the vision, strategy, and roadmap for the HRO practice.
Build innovative service offerings in HR outsourcing, covering hire-to-retire processes – recruitment support, payroll, benefits administration, HR helpdesk, employee lifecycle management, compliance etc.
Lead digital and automation initiatives within HR operations to improve efficiency and client value.
Develop GTM strategies in partnership with sales and account management teams.
Own P&L responsibility for the HRO practice, ensuring revenue growth and profitability.
Build and maintain strong CXO-level client relationships, acting as a trusted advisor for HR transformation.
Oversee delivery operations across global locations ensuring SLA, compliance, and customer satisfaction.
Ensure high-quality transition and transformation of client processes into the BPO model.
Partner with pre-sales, solution architects, and delivery teams to design scalable HRO solutions.
Leverage HR tech platforms and automation (RPA, AI) to optimize client outcomes.
Drive continuous improvement, process re-engineering, and digital adoption in client engagements.
Develop frameworks, accelerators, and best practices to strengthen the HRO practice.
Build capability in specialized areas like global payroll, benefits, HR analytics, and employee experience.
Partner with marketing and sales to position the practice in external forums, RFPs, and analyst engagements.
Mentor and develop high-performing teams to create future leaders.
Lead a large, diverse global workforce across multiple delivery centers.
Foster a culture of excellence, inclusivity, innovation, and collaboration.
Manage workforce planning, talent development, and succession planning.
Strong domain expertise in HR Operations / HR Shared Services / HR Transformation.
Proven track record of managing large-scale outsourcing engagements (domestic + international).
Key skills – MBB/BB certified