Cluster Manager – BFS Direct/Senior Cluster Manager – BFS Direct Full Time

Job Purpose

“This position is open with Bajaj Finance Ltd.”

Duties And Responsibilities

•  Responsible for understanding product specific nuances across multiple loan products (Salaried Personal, CA, Doctor & Business Loans)
•  Responsible for identification of business problem through regular sync up with cross functional business, operations & u/w, risk, analytics and marketing stakeholder and translate the same in BRDs/User story/ Workflows
•  Ability to create detailed business documents like User stories, BRD, Wireframe, Product training decks
•  Own consumers digital journey and manage backend complexity of offers, listing & subsequent integrations encompassing lead generation to End-to-end disbursements
•  Responsible for initiatives to reduce time to disbursement (improve TAT) & drive DIY / touch free loan processing
•  Take feedback from customers & Internal stakeholders (Sales, Call Centre, Credit, Operation) for initiatives to optimizing digital lending process
•  Thoroughly validate developed capability/product in UAT cycle and ensure product suffice requirement acceptance criteria and ensure on time product delivery
•  Ability to analyse journeys with tools such as Mouse Flow, User Experior etc to identify opportunities for improvements, eliminate drop-offs & customer experience interventions

Required Qualifications And Experience

•  A proven track record of data driven decision making and problem solving. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytics & credit risk management
•  Strong interpersonal skills and project management abilities are a must
•  Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
•  Sound understanding of development cycle, scrum framework and UAT cycle
•  2+ years of experience in the Agile development process
•  Deep knowledge on SDLC process
•  Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
•  Exposure to tools like – Confluence, JIRA, Postman & AWS Technologies
•  Expertise in MS office tools since the candidate will be responsible stakeholder management

Other Expectations

•  Role is based out of Pune & will be WFO