Digital Reputation Manager Full Time

Role Overview We are seeking a proactive ORM Specialist to manage and enhance our brand’s online reputation across digital platforms. The role involves monitoring reviews, engaging with customers, resolving queries, and ensuring a positive brand image across social media, review sites, and digital channels.

Key Responsibilities

• Monitor online reviews, ratings, and mentions across platforms (Google, TripAdvisor, OTAs, social media).
• Respond to customer feedback promptly and professionally.
• Collaborate with marketing and customer service teams to resolve issues.
• Track sentiment trends and prepare ORM reports for management.
• Develop strategies to improve ratings and strengthen brand perception.
• Support digital campaigns by ensuring consistent brand messaging.

Candidate Profile

• 5–8 years of experience in ORM, digital marketing, or customer engagement.
• Strong communication and problem‑solving skills.
• Familiarity with ORM tools, social listening platforms, and analytics dashboards.
• Graduate in Marketing, Communications, or related field.
• Hospitality/consumer brand experience preferred.