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Global Technical Coordination Manager
Main Purpose of Role
• Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection & expediting
contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonising processes across
affiliates, and delivering centralised KPI management, uniform execution, and client experience at scale.
• Serves as the primary customer interface and escalation authority for contracts managed through the Global Coordination Centre.
Key Accountabilities
A. Global Contract Governance & Delivery
– Lead global coordination for selected Key Accounts and inter‑affiliate work, ensuring centralised client
interface and seamless regional handover
– Define and enforce standardised workflows, service levels, and reporting across affiliates to solve
inconsistency and speed‑of‑response issues.
– Oversee vertical management of supply chain services via the Global Technical Coordination Centre
(agency model where applicable), including sourcing and booking inspectors, report review, and accurate
invoicing
B. Team Leadership & Shift Operations
– Build and lead a multi‑region Global Coordinator team; design shift schedules, handover standards, and
escalation paths to sustain 24×5/24×7 responsiveness.
– Coach coordinators on fast acknowledgement (≤2 working hours), scope validation, inspector selection,
booking discipline, report expedition, and template‑compliant invoicing.
C. Performance Management
– In line with customer and business requirements, implement central KPI tracking, analytics, flash/NCR
reporting, lessons learned, and periodic reviews to drive continuous improvement and transparency.
– Address affiliate alignment barriers (revenue, motivation) via MD‑level escalations; reinforce the value of
global contracts to local teams
D. Technology Ownership & Transition
– Operate Execution System as the planning/execution backbone, ensure data integrity, and lead migration
to new generation Execution System in 2026, including role‑based access, digital field inspections, and
validation prompts
– Partner with IT to configure structured access for Coordinators/Managers, Inspectors,
Customers/Vendors and integrate with Invoicing System for charging flows.
E. Risk, Compliance & Client Experience
– Ensure all global contracts and communications are in English; maintain culturally sensitive customer interfaces
– Own incident management, claims escalation, and flash reporting for urgent NCRs
At all times, comply with SGS Code of Integrity and Professional Conduct.
Job Description
Core Competencies
• Strategic thinking
• Strong verbal and written communication skills
• Self motivated
• Delivery focused
• Active listener
• Strong collaboration skills
Skills & Knowledge
• Good understanding of OG EPC and/or Operator environment. Desired to work for EPCs/Operators.
• Must have good communication skills at all levels
• Multi projects/contracts management skills
• International exposure.
• Strong team managerial experience.
• Knowledge of international technical standards (e.g. ASME, EN)
• Knowledge of a selection of Industries including, Energy, transportation & Manufacturing
• Team player with a real ability to network and collaborate
• Ability to work independently and coordinate several activities simultaneously
• Clear understanding of the current service needs in TIC industry
• Able to actively engage with senior management level executives in a way that will make him/her understand the
challenges their companies are faced with.
• Solution oriented problem solver who can deal in an assertive way with different corporate cultures.
Experience
• 3-5years’ experience in TPI/QAQC coordination activities – MUST
• Minimum 2-year experience in EPCs and/or Operators in OG Industry – DESIRABLE
• Must Have experience in working with TIC Company
• Experience in dealing with claims and complaints.
• Experience in developing new reporting /auditing templates for new service scopes.
• Familiar with matrix structured international organisations advantageous
Qualifications
• Must – technical background
• Must – business grade English language
Performance Indicators & Deliverables
• Achievement of revenue and performance improvements in selected contracts,
• Acknowledgement SLA: ≥95% enquiries acknowledged within 2 working hours
• Report Turnaround: ≥90% within 24–48h post‑inspection; first‑time‑right submission rate.
• Global Delivery Win Ratio: improved conversion SCS call‑offs; reduced lost requests due to
resource/cost/response gaps
• Affiliate Alignment: reduction in dual coordination; adherence to global process and timeline
If interested, you can share your Cvs at sonal.sharma@sgs.com
