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Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About This Role
We are seeking a Global Transmission Engineer to ensure high availability, stability, and performance of optical transmission networks and platforms across the Vodafone Global Network, supporting both internal platforms and enterprise customer services on a 24×7 basis.
What you will do
- Provide end-to-end operational ownership for global transmission networks to meet agreed SLA and KPI targets.
- Restore service for complex, multi-technology incidents, minimising mean time to repair and acting as subject matter expert during major incidents.
- Support network build, provisioning, infrastructure maintenance, and onboarding of new networks and systems.
- Plan, manage, and support change and project activities with a strong focus on risk mitigation and zero change-related incidents.
- Perform root cause analysis for major incidents and escalations, contributing to technical reports for customers and senior management.
- Collaborate with internal teams, suppliers, and partners to resolve faults and deliver customer-focused outcomes.
- Prepare detailed performance and benefit analysis, while continuously improving operational processes and team effectiveness.
Who you are
- An experienced transmission or optical network professional with strong hands-on exposure to SDH, DWDM, OTN, and Ethernet technologies.
- Confident in working with network management and operational support systems such as Ciena, Huawei, Infinera platforms, and associated EMS/NMS tools.
- Calm, resilient, and methodical when working under pressure in a real-time operational environment.
- A clear and inclusive communicator, able to engage effectively with customers, suppliers, and colleagues across multiple regions.
- Committed to quality, security standards, knowledge sharing, and continuous self-development.
What’s in it for you
- Opportunity to work on large-scale, global transmission networks supporting critical customer services.
- Exposure to complex, multi-vendor optical technologies in a 24×7 international operations environment.
- A collaborative culture that values learning, process improvement, and customer-focused delivery.
- The chance to contribute directly to network reliability and customer experience across global markets.
What Skills You Will Learn
- Advanced fault diagnosis and restoration techniques across complex optical transmission environments.
- Stakeholder management and cross-functional collaboration in global network operations.
- Change, incident, and problem management best practices aligned to large-scale telecom operations.
- Analytical skills through performance reporting, benefit analysis, and continuous improvement initiatives.
Not a perfect fit
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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