Head – Ramp Support Full Time

Job Title: Head – Ramp Support

Location: Delhi

Department: Ramp (Ops-GHS-Apron-Ramp Services)

About Air India SATS Airport Services Private Limited:

AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd., one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. ‘AISATS’ is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.

Role Overview:

The Head – Ramp & Technical Operations is responsible for planning, controlling, and overseeing all ramp and technical ground handling activities across T1, T2, and T3 at Delhi Airport. The role ensures safe, compliant, and efficient deployment of Ground Support Equipment (GSE), effective operator accountability, and robust training and competency monitoring for all GSE operators in a high-density operational environment.

Key Responsibilities

Ramp & Ground Handling Operations

Lead end-to-end ramp operations for domestic and international flights across all terminals.

Ensure safe aircraft turnaround, adherence to SOPs, and coordination with airlines, ATC, AOCC, airport operator, and regulatory authorities.

Act as the final escalation point for ramp operational issues, delays, and irregular operations.

Ground Support Equipment (GSE) Management

Ensure availability, serviceability, and safe utilization of all GSE, including but not limited to:

Aircraft Movement & Positioning Equipment

Tow Tractors (Narrow-Body & Wide-Body)

Pushback Tugs

Tow Bars (Aircraft-specific)

Nose Wheel Steering Equipment

Aircraft Servicing Equipment

Ground Power Units (GPU – AC/DC)

Air Start Units (ASU)

Pre-Conditioned Air Units (PCA)

Potable Water Service Trucks

Lavatory Service Trucks

Loading & Baggage Handling Equipment

High Loaders (NB/WB)

Belt Loaders

Passenger Step Ladders

Cargo Loaders

Baggage and Cargo Dollies

ULD / Pallet Dollies

Safety & Support Equipment

Aircraft Chocks

Cones, Safety Barriers & Wing Walk Equipment

FOD Bins & FOD Control Tools

Ramp Fire Extinguishers

Marshalling Bats & Headsets

GSE Operators – Reporting & Control

Ensure only authorized and certified operators are deployed on specific GSE.

Implement shift-wise reporting covering:

Operator name & employee ID

GSE type and equipment number

Serviceability and defect reporting

Ensure strict compliance with aircraft proximity rules, speed limits, and safety procedures.

Monitor GSE utilization, breakdown trends, and incident reports.

Training, Certification & Competency Monitoring

Establish and maintain a comprehensive GSE Training & Authorization Matrix.

Ensure:

Initial and recurrent training for all GSE types

Practical evaluation and competency checks

Supervisor validation before operator authorization

Monitor:

Training validity and expiry dates

Refresher training requirements

Training needs arising from incidents or SOP deviations

Ensure retraining and revalidation of operators involved in:

GSE damage

Aircraft incidents

Safety or procedural violations

Safety, Compliance & Quality Assurance

Ensure full compliance with DGCA, ICAO, IATA AHM and IGOM standards.

Drive implementation of:

Safety Management System (SMS)

Incident / occurrence reporting

Ramp safety audits and FOD control programs

Lead investigations and corrective action plans related to ramp and GSE incidents.

Leadership & Performance Management

Lead and manage large multidisciplinary ramp, technical, and equipment teams.

Optimize manpower and GSE deployment during peak operations, fog/winter ops, and disruptions.

Drive operational KPIs including Safety, OTP, GSE availability, and cost efficiency.

Support airline onboarding, fleet induction, and operational expansions at DEL.

Qualifications & Experience

Extensive experience in ramp operations, ground handling, and GSE management at a major airport.

Proven leadership in high-traffic, multi-terminal operations.

Strong understanding of aviation safety regulations and ground handling standards.

Reporting Relationship

Reports to: Head of Apron Services / BU Head

Leads: Ramp Operations, Technical Services, GSE Operators & Supervisors