Information Technology Operations Specialist Full Time

Job Summary

We are seeking a proactive and detail-oriented IT Operations Associate to support day-to-day IT infrastructure and operations. The role involves managing servers, IT assets, end-user support, virtualization environments, and network infrastructure to ensure smooth and secure IT operations across the organization.

Key Responsibilities

1. Server Management

• Monitor and maintain servers (Windows/Linux)
• Perform routine health checks, patching, and updates
• Ensure system availability, performance, and security

2. Asset Management

• Maintain inventory of IT assets (hardware & software)
• Track asset lifecycle (procurement, allocation, disposal)
• Ensure compliance with asset management policies

3. End-User Support

• Provide L1/L2 support for desktops, laptops, and applications
• Troubleshoot hardware, software, and network issues
• Handle user requests, incidents, and service tickets

4. Virtualization Management

• Manage and support virtual environments (VMware / Hyper-V)
• Monitor virtual machines and optimize resource usage
• Assist in provisioning and maintenance of VMs

5. Network & Security Management

• Configure and manage:
• Network switches
• Firewalls
• Monitor network performance and troubleshoot connectivity issues
• Implement basic network security practices

Required Skills & Expertise

Core Skills

• Server administration (Windows / Linux)
• IT asset management
• End-user / desktop support
• Virtualization technologies

Technical Skills

• VMware / Hyper-V
• Networking fundamentals (LAN/WAN, TCP/IP)
• Firewall and switch configuration
• ITSM tools (ServiceNow, Jira, etc.)

Security & Compliance

• Basic knowledge of IT security practices
• Patch management and system hardening

Preferred Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• Certifications (preferred but not mandatory):
• ITIL Foundation
• Microsoft / Linux certifications
• CCNA

Key Competencies

• Strong troubleshooting and problem-solving skills
• Good communication and user-handling skills
• Ability to work in a fast-paced environment
• Team player with proactive attitude