IT Associate Full Time

As an IT Associate at Koch, you will play a key role in supporting and maintaining Manufacturing Execution System (MES) applications that power our digital manufacturing environment. You will be part of an international team focused on designing, developing, and delivering innovative manufacturing applications that drive operational excellence globally. Your work will ensure seamless application performance, enabling our manufacturing teams to meet business objectives and enhance user experience.

Our Team

You will join the Digital Manufacturing team at Georgia-Pacific LLC, a division of Koch Industries. Our team collaborates internationally to support and innovate manufacturing solutions that span multiple plants and business units. We are committed to delivering high-quality technology and operational support that fuels manufacturing success.

What You Will Do

• Provide Level 1, 2, and 3 production support for Manufacturing and MES applications to ensure smooth and uninterrupted operations
• Collaborate with the Manufacturing Support Lead, Delivery Manager, developers, and other team members to quickly resolve production issues across multiple plants
• Support applications during hyper-care phases and contribute to continuous improvement initiatives
• Develop and maintain documentation, and train team members to build collective knowledge and enhance team capabilities
• Analyze manufacturing processes and application data to identify and implement system improvements
• Participate in 24×7 support rotations, working shifts as per roster to maintain business continuity

Who You Are (Basic Qualifications)

• 2 to 5 years of experience working with MES tools and familiarity with Manufacturing Execution Systems
• 2 to 5 years of experience in SQL Server querying and database management
• Strong understanding of manufacturing processes and domain knowledge relevant to digital manufacturing
• Quick learner with a readiness to adopt new tools and applications
• Excellent interpersonal, verbal, and written communication skills
• Basic understanding of ITIL processes and production support methodologies

What Will Put You Ahead

• Prior experience specifically in manufacturing support roles for MES tools
• Good knowledge with Ignition (Inductive Automation) for MES/SCADA support or configuration
• A proactive “can do” attitude with a willingness to challenge and improve existing processes respectfully
• Humble competence: ownership of your work with accountability for successes and areas for growth

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.