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We are hiring for ITSM SME.
Role: ITSM lead
Experience: 4 years to 9 years
Location: Delhi / Hyderabad
Virtual Interview on 9th April 2026
Interested candidates can send their resume on below mail ID along with below details-
geethanjali.u@tcs.com
Please share below details-
Full Name:
Email:
Contact Details:
Total Experience:
Current location:
Preferred location:
Relevant Experience:
Notice Period:
Current CTC:
Expected CTC:
Current Company Name:
Education or career gap (if any):
EP Reference Number (if already registered with TCS) –
Highest Qualification:
Highest Qualification University Name:
Required Skills
- Strong expertise in ITIL/ITSM processes: Incident, Change, Problem, and Release Management.
- Experience working as L3, Lead, or SME in ITSM operations.
- Hands-on experience with ITSM tools, especially ServiceNow (preferred), BMC Remedy, HP Service Manager, or similar.
- Excellent root cause analysis, coordination, and communication skills.
- Experience in SLA, KPI, and service reporting, with advanced proficiency in Excel.
- Ability to extract and analyze data directly from ticketing tools and Excel.
- Strong customer-facing and presentation skills, with the ability to articulate ITSM solutions effectively.